Rebasing


Unit Moves

Are you moving as part of a unit move?

Whilst each unit move will have its own specific details, AFF has put together a generic list of housing FAQs to help you understand what will happen in the run up to, and during, your move.

Allocations for a unit move are done through your welfare team, not CarillionAmey (CA).

Your Unit Welfare Officer (UWO) will be your first point of contact, so whether you have problems cleaning your SFA or you have an issue or requirement which needs to be taken into account for housing allocations, talk to them so that they can take your needs into consideration and get you the help you need to make your move as smooth as possible.

The Army Basing Team also provides a wealth of information which will be available through your unit; there are a number of welfare organisations who can advise you, and don’t forget that your local AFF co-ordinator is also there to help if you have any concerns. Click here for details of the co-ordinator in your area. 

Definitions

  • Proxy: someone who attends a move-in/move-out and acts on your behalf if you cannot attend. Only Service personnel or a spouse can be nominated as a proxy – during unit moves, the proxy will be someone from the Unit Welfare Team.
  • Accommodation Officer (AO): the person responsible for the local estate and who carries out the move-in and move-out appointments. In areas of high tempo you may see some CA staff brought in to support the AO.
  • CarillionAmey (CA): the contractor, working on behalf of the Defence Infrastructure Organisation (DIO), who is responsible for allocations, repairs, maintenance, move appointments, and the provision of SFA furniture.
  • Walk away cleaning scheme: if you use this voluntary scheme to pay for cleaning you will be guaranteed not to be charged for cleanliness issues on move out, although you will continue to be responsible for damages caused and other deficiencies.
  • Back to back move – when the period of time between a move out and a move in is less than 15 working days. 
  • 14 day observation report: this if for you to record any defects found in your SFA within 14 days of moving in. As a general rule of thumb, use it to record anything you don’t want to be charged for at move-out (dents in walls, broken tiles etc.) Don’t use it to record issues which need to be repaired - these should be reported to the CA helpdesk.  

FAQs

How is housing allocated for a unit move? Read more

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Can I change my allocation? Read more

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Who is our main point of contact during a unit move? Read more

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Why can’t we use the walk-away cleaning scheme if we are in a back-to-back moveRead more

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What cleaners can we use if we can’t use the walk-away scheme? Read more

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Will there be enough AOs to do all of the move-ins and move-outs? Read more

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Do we have to have a pre-move-out (PMO) appointment? Read more

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What happens at a PMO appointment? Read more

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Who can we use to do a proxy move-out or move-in? Read more

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Do we need to get our proxy to see the house before we move out? Read more

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What happens if the proxy agrees with us that it is clean but the AO doesn’t? Read more

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Could I be charged on move-out? Read more

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What happens if I get charged on move-out? Read more

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If a family moves out and the SFA fails, will it all be sorted before the next family moves in? Read more

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How will a proxy move-in be done? Read more

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Does CA still have 24 hours to rectify any issues found at move-in? Read more

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Do we need to do a 14 day report? Read more

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Where do we send our 14 day report? Read more

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Does a 14 day report generate repairs? Read more

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What information will we be given at move-in if a proxy took over the SFA for us? Read more

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Who do we report issues to if we aren’t happy with the cleanliness or condition of our SFA? Read more

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How do we challenge the grading of our new SFA? Read more

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What will happen if the SFA has an uninhabitable fault at move-in? Read more

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How do I complain if I am unhappy with the service provided and what is the process? Read more

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Do I need to change my plugs from German to UK fitting? Read more

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AFF is interested to hear your views or concerns about issues discussed on our website. Please email us at housing@aff.org.uk.


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