Deployments
Hello from Home
It can be a tough time for the whole 
family when your soldier is deployed, especially for those too young to really understand, but now there is a charming activity book available free of charge to all families to help keep the little ones in touch with their parent. There are stickers, pictures to colour and, with a little help from the irresistibly cute Support Bear, your children can write postcards and letters about their day, their favourite things and everything that’s important to them and send it off to mummy or daddy in theatre. To obtain your copy, visit your UWO or pop into your local HIVE
Article taken from the Winter issue of the Journal
Deployment Guide for the families of deployed Regular Army personnel
Ensure you have your copy of the latest Guide for the families of deployed Regular Army personnel. The guide is best viewed at 150% and includes:
Preparing for deployment: Sorting out the finances - Wills and insurance - Legal matters - Access to military establishments - Army pay, allowances and compensation - Service Family Accommodation - Single Service parents and couples where both parents are serving personnel - Prepare the children - ‘Trusted friends’ schemes - Relationships - The car - Key documents/dates to remember
During Deployment: Keeping in touch - E-Blueys - ArmyNET - Mobiles phones - Rest and Recuperation (R&R) - Defence Welfare Package - Looking after the family - Security - Going away - Children/Pregnancy - Debt - Separation survival guide - Who you can turn to for help
Emergencies: Casualty procedures - Compassionate leave & travel - Frequently asked questions - Overseas compassionate leave/travel card
Homecoming: Things to consider - Children and reunion - Tips for parents of returning Service personnel - Tips on dealing with stress and post traumatic stress disorder
Other: Explaining the Army, abbreviations and terminology - Pre-Deployment Check List
Deployment Guide for the families of mobilised members of the Territorial Army and the Regular Reserve
Make sure you have your copy of the latest Guide for the families of mobilised members of the Territorial Army and the Regular Reserve. The guide includes:
Preparing for Deployment: Sorting out the finances - Wills and insurance - Legal matters –Access to Military Establishments - Army pay, allowances and pensions - Prepare the children - Relationships - The car - Key documents - Dates to remember - Pre-deployment checklist.
During Deployment: Keeping in touch - E-blueys – ArmyNet – Mobile Phones – Deployment Welfare Package – Security – Pregnancy – Debt – Going away – Separation Survival Guide – Rest & Recuperation –Who can you turn to for help? – Emergencies
Homecoming: Things to consider – Children and Reunion – Tips on dealing with stress and post traumatic stress disorder – Returning to civilian employment – Compensation
For more information visit the TA & Reserve Forces page.Deployment - Useful Telephone Numbers
Army Welfare Information Service - confidential advice on any welfare problem from the Army’s Welfare Service 01722 436569
HIVE - help, information and signposting to professional support agencies. Online at www.hive.mod.uk or phone 01722 436498
Confidential Support Line – personal support from a confidential telephone support worker
0800 7314880 (UK) / +44 (0) 1890 630854
Joint Casualty and Compassionate Centre - Emergency casualty and compassionate support (in the case of death, injury or illness of the soldier or their immediate family) +44 (0)1452 519951
Reserves Training and Mobilisation Centre (RTMC) Helpline - freephone facility giving 24hr contact details for the RTMC Unit Welfare Officer if required
0800 0285533
Operational Welfare Package – phone calls
Paradigm enables entitled military personnel deployed on 2 to 6 month tours to make 30 minutes of Government funded phone calls as part of their welfare package to any location in the world each week. Users can supplement their call time by purchasing top-ups directly onto their Paradigm account cards, or purchasing Paradigm’s disposable phone cards from NAAFI / EFI outlets.
Users also have access to internet services that allow use of web-based e-mail, shopping, news, chat and Armed Forces web sites.
Friends and family are also offered the chance to supplement users call time by purchasing top-ups directly onto the users Paradigm account card by calling into the WelComE Customer Contact Centre, as well as leaving voicemail messages for the users to retrieve free of charge from theatre.
With the Paradigm card you can store up to 10 messages on your partners phone with a length of 2 min for each message. At voice prompt you will need to enter the 9-digit Paradigm account card number for the person to whom you wish to leave a message for (make sure you put the correct number in wouldn't want someone else to pick up your message)!. Your partner can then pick these messages up in theatre free of charge, and delete them by pressing the key 8. (although the company instructs how to pick up and listen to messages it does not say how to delete, hence soldiers phoning WelComE Services to rectify the problem).
Below are the numbers to call
UK 0800 051 0737
Germany 0800 180 8977
Cyprus 800 96337
These are free to call from a landline
For all other areas the number to call is 01438 775084 this however is not free but this call will be charged at local rate.
Opening hours
Monday to Friday 06.00 to 22.00 (UK)
For further details, please contact:
The WelComE Customer Contact Centre Opening hours: (UK) Mon – Fri 0600hrs to 2200hrs
Telephone: 01438 282121 E-mail: customersupport@paradigmservices.com
www.paradigmservices.com