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This page has been created to offer contact details to sources of help if you are in a crisis.

In an emergency always dial 999 for the Emergency Services


Speak to your unit’s Unit Welfare Officer (UWO) and/or Padre 

Joint Casualty and Compassionate Centre (JCCC) and Compassionate Leave & Travel - Army Welfare Service (AWS): Much of the support available to Army personnel and their families is given through the AWS, a professional and confidential welfare support service for servicemen and women and their families, wherever they are located.

SSAFA Forces Help - call 0845 1300 975 or visit Among the many services SSAFA provides are:

  • Forcesline - free confidential support service available between 10.30am and 7.30pm, Monday to Friday. Call: From the UK 0800 731 4880. From Germany 0800 1827 395. From Cyprus 800 91065. From the Falkland Islands # 6111. From anywhere else in the world (call-back) +44 (0) 1980 630 854.
  • Stepping Stone Homes – short stay accommodation for separated women, with or without children, who are serving, ex-Service or dependants. 

Veterans Aid -

Royal British Legion –

The Samaritans - or

 ABF The Soldiers' Charity -


Bereavement - List of internal and external services with details and telephone numbers, should you wish to contact them. and



Army’s Bullying, Harassment and Discrimination Team: 01264 381922 or 94391 7922 - Bullying UK provides information and advice about bullying.

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Domestic Violence

Rights of Women - a women’s voluntary organisation committed to informing, educating and empowering women concerning their legal rights.

Men’s Advice Line – confidential Helpline for male victims of Domestic Violence. Call 0808 801 0327. 

Army Welfare Service - AWS deals with around 400 cases of Domestic abuse every year and is the Army’s main provider of specialist welfare support. There are teams based across the UK, in Germany and BATUS. Call 0800 032 6443 or 01980 615 975 email

The National Domestic Violence Helpline - call 0808 200 0247 or visit

Women’s Aid: Click here then click on BAMER issues for information about those with No Recourse to Public Funds (NRPF).

Southall Black Sisters - a not-for-profit, secular and inclusive organization. It was established in 1979 to meet the needs of Black (Asian and African-Caribbean) women. Their aims are to highlight and challenge all forms of gender related violence against women, empower them to gain more control over their lives, live without fear of violence and assert their human rights to justice, equality and freedom. Their site includes lots of useful information:

The Sojourner Project –

Scottish Women's Aid -

Welsh Women's Aid - or call 0808 80 10 800

Mankind –

Refuge - call 0808 2000 247 or visit

Victim Support - call 0845 30 30 900 or visit

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Relationship Breakdown

A guide to help Service families during relationship breakdown

Relate - 

Solutions Relationship Counselling (in Cyprus) - 2596 3318


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More useful links

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For your information we provide links to external websites. Please note that the Army Families Federation is not responsible for the content or reliability of any of these external websites and therefore does not officially endorse any information, products or services they might offer.